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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

By Tisch Jonathan M.

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One of today's most imaginative and influential executives explains how to achieve lasting success by more effectively connecting with customers In the business world, where the bottom line is always an issue, companies never stop looking for ways to improve overall performance. Today, leaders of all stripes-whether they're in business, government, or non-profit-must find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through process is that a customer's experience can, and often does, influence their decision. Chairman and CEO of Loews Hotels, Jonathan Tisch, is a global leader in the travel and tourism industry-one of the world's largest and fastest-growing sectors. And in Chocolates on the Pillow Aren't Enough, he distills some of the most important customer relation lessons he's learned during his successful career in the hospitality industry-discussing why these lessons have become increasingly important for today's leaders. In his appealing and personal style, Tisch reveals why creating an intimate, positive, long-lasting connection with customers is the key to 21st-century success for every kind of organization, and illustrates how leaders in any field can accomplish this goal. Entertaining and informative, Chocolates on the Pillow Aren't Enough provides an in-depth look at how the customer experience can create long-lasting success for any organization. Jonathan Tisch (New York, NY) is Chairman and CEO of Loews Hotels, and Cochairman of the Board and a member of the Office of the President of Loews Corporation, the hotel chain's parent company, and one of the largest diversified financial holdingcompanies in the U.S. Recognized as a preeminent leader of the nation's travel and tourism industry, Tisch is Chairman of the Travel Business Roundtable and NYC & Company, the city's official tourism marketing organization. In 2005, Tisch became the host of his own television show, Open Exchange: Beyond the Boardroom With Jonathan Tisch, a series of one-on-one interviews with America's preeminent CEOs and business luminaries. Tisch is also author of the bestseller The Power of We (0-471-74105-1). Karl Weber is a freelance writer specializing in business and current affairs. He is coauthor, with Jonathan Tisch, of the bestseller The Power of We (0-471-65282-2).Detailed info »« Brief info

Additional Information

Publisher: John Wiley & Sons
Publication Date: 1/1/2000
ISBN: 9780470043554
Ean: 0470043555
Paperback:256 pages
Physical Info:6.28 x 1.02 x 9.17 inches, (0.99 lbs)
Categories:Customer Relations
LC Subjects:Customer relations, Hotels